|
How long are your lead times?
I am concerned about my precious tapes - how can I be assured that they will reach you safely?
After my movie is complete, what does footage fairy do with my footage?
I have hard copy old photos, digital photos and footage on more than 1 type of format. Is this a problem?
I understand that your Production Forms are designed to obtain individual requirements. However, I have so much material and so many requests that I don't think I will be able to get it all across in a form.
I have a 1 year old neice and would like to get
a movie made of her highlights as a gift for my sister. However, I am not able to obtain all her footage and photos as I live abroad.
|
We will complete your movie as soon as we possibly can - depending on our work load. We will be able to give you a time frame when you place your order. This might be a couple of days or 2 weeks at the most. If you have left an order a little late and you need it urgently, please let us know and we will do everthing we can to meet your deadline- even if this means extending our working hours. Slideshows by their nature are quicker to produce than movies.
We completey understand your concerns about the safekeeping of your priceless footage. If you are in the Hereford or Swansea area, footage fairy can pick up your footage from your home, or you can hand deliver them to footage fairy. Alternatively you can send them by special courier service where you can track your parcel at every stage. footage fairy will contact you by phone or email to let you know when they have been received.
As a default, footage fairy stores all finished movies on its computer editing suite. This means it can be added to or altered in future. If you wish us to delete all record of your footage, then we will of course oblige. Naturally if stored, the footage will not be viewed or availble to anyone other than the company.
Absolutely not. In fact, footage fairy get most satisfaction form combining a variety of different formats. Usually, the more variety - the more special the movie turns out to be.
Do not worry. If you have a particularly large movie and lots of details that you want to get across, footage fairy can arrange a consultation with you. This can be one at your home or footage fairy's base.
In this case we would suggest getting a gift voucher. Along with the gift voucher, we will include a showreel DVD so that your sister knows the kind of movies that we make.
|